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Downtime or data loss due to poorly performing services is a concern; it can negatively impact business reputation, business relationships, and confidentiality

In-house IT services offered by internal IT services departments are often necessary to protect confidential business and critical data, as clients do not have direct and complete control over shared multi-tenant infrastructures in a hosted data center.

Global companies can no longer consider cost minimization as the primary driver for outsourcing their IT services

The development of IT services has shown that countries are advancing through the increased use of electronic data and telecommunications systems in various macroeconomic activities, leading to the economic and non-economic benefits of the century.

These global organizations are now more focused on finding strategic IT solutions that enable their businesses to thrive

Because of this, the nature and characteristics of information technology services are experiencing a significant shift from managing physical and operational data or facilities to strategic data processing and communication-related activities.

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